FAQs
Q: What is Mainline Living's Pet Policy?
A: At Mainline Living, we understand the significance of animals in our lives and consider them members of the family – that's why all Mainline Living communities are pet-friendly!
For the safety and comfort of all residents, restrictions on large dog breeds are in place – all dogs must be under 50 lbs. and 20 inches in height. Unfortunately, large breeds such as American Bull Dogs, Pitbull Terriers, German Shepherds, Rottweilers, Akitas, and Huskies are not accepted in our communities. Additionally, all dogs must have a valid city license, and be spayed or neutered.
These restrictions are in place to ensure that all residents feel comfortable and safe in their home. We apologize for any inconvenience this may cause and are happy to work with you to find the perfect new home for you and your furry friend.
Q: What information do I need to apply to lease a suite?
A: To apply for a suite, you will need to have the following for your application:
- Proof of income (two most recent paystubs) or bank statements.
- Government issued identification.
- We also complete a landlord reference check, employment reference check, and credit check.
Q: I have a maintenance problem with my unit, who do I need to contact?
A: For all maintenance requests, please submit a maintenance request through RentCafe, contact your Maintenance Technician, or contact your Leasing Specialist by phone or email.
Q: Do you issue rental receipts for tax purposes?
A: Definitely! Call your Leasing Specialist, and they will arrange to have them sent to you.
Q: What methods of payment do you accept for payments?
A: Your rent is due on the first (1st) of the month, every month of your tenancy. The best method of payment is through RentCafe in the form of a Pre-Authorized Debit, and we will automatically debit your account on the first day of each month. Alternatively, we accept money orders. Please ensure that the address, including building and suite number are included on any form of payment.
Q: I want to move out of my apartment, what do I need to do?
A: In Ontario your written notice must be provided 60-days prior to your intended move-out date. This will always fall on the first of the month. Any variances or deviations from this should be addressed with the appropriate Leasing Specialist.
Q: I'm interested in knowing more about your available apartments for lease. Where would I find more information about them?
A: A list of our current available suites is available here [insert link to floorplans], where you can sort by SqFt and price range. If you would like more information or to book a viewing of a particular suite, please contact our Leasing Specialist at 548.255.4633 or lease@luminaliving.ca.